The course has been designed to enable the students for:
1. Development of communication skills.
2. Understanding basic principles of good and effective business letter writing in
commercial and industrial fields.
3. Develop knowledge and skill to write technical report with confidence and accuracy

1. COMMUNICATION PROCESS.                                                         6 Hours
1.1 Purposes of communication
1.2 Communication process
1.3 Distortions in communication
1.4 Consolidation of communique
1.5 Communication flow
1.6 Communication for self development
2. ORAL COMMUNICATION SKILLS.                                                   6 Hours
2.1 Significance of speaking.
2.2 Verbal and non-verbal messages.
2.3 Strategic steps of speaking.
2.4 Characteristics of effective oral messages.
2.5 Communication Trafficking.
2.6 Oral presentation.
3. QUESTIONING SKILLS.                                                                     3 Hours
3.1 Nature of question.
3.2 Types of questions.
3.3 Characteristics of a good question.
3.4 Questioning strategy
4. LISTENING SKILLS.                                                                           5 Hours
4.1 Principles of active listening.
4.2 Skills of active listening.
4.3 Barriers to listening.
4.4 Reasons of poor listening.

4.5 Giving Feedback.
5. INTERVIEWING SKILLS.                                                                    3 Hours
5.1 Significance of interviews.
5.2 Characteristics of interviews.
5.3 Activities in an interviewing situation
5.4 Types of interviews.
5.5 Interviewing strategy.
6. REPORT WRITING.                                                                              3 Hours
6.1 Goals of report writing
6.2 Report format.
6.3 Types of reports.
6.4 Report writing strategy.
7. READING COMPREHENSION.                                                            2 Hours
7.1 Reading problems.
7.2 Four Reading skills.
8. GROUP COMMUNICATION.                                                                 4 Hours
8.1 Purposes of conducting meetings.
8.2 Planning a meeting.
8.3 Types of meetings.
8.4 Selection of a group for meeting.
8.5 Group leadership skills.
8.6 Running a successful meeting.
8.7 Active participation techniques.

RECOMMENDED BOOKS
1. Sh. Ata-ur-Rehman Effective Business Communication & Report Writing.
2. Ulman J.N. Could JR. Technical Reporting.